Recently my area got it’s first Dover Saddlery. I personally have rarely shopped at Dover online because their shipping fees are ridiculous. Also, 99% of the time you can find what you need cheaper from somewhere else with free shipping. SmartPak is slightly better because they offer free shipping with a certain $ threshold but they are also on my persona non grata list at the moment.
Regardless I was like a little kid about the toy store when I heard that we were getting our own store. Instant gratification – yes please! Unfortunately the real life experience didn’t live up to my expectations. I am not sure if it is just that Riding Warehouse and other retailers have ruined me for sub par customer service. They made me expect great deals or what but I don’t foresee myself frequenting our local store after we attend the grand opening.
I think most horse girls can relate to getting excited when a tack catalog finds it’s way to us in the mail. It is still satisfying to get one in the store. What is not satisfying is having to check the catalog to see sales prices of items… So you are saying I need to find the item in the store and then also find it in the catalog just to know what the current sale price is? Why don’t I just buy it online at that point…Or when you are leaving and the store associate tries to take the catalog back from you. No ma’am, you cannot.
What is your alls thoughts on brick and mortar stores? I try to support local business and will shop at our locally owned tack shop but I am only willing to pay a certain amount more for that convenience before it becomes not worth it for me.